Return Policy
Return Policy
At Hazel's Charm Lab, we want you to be completely satisfied with your purchase. If you encounter any quality issues with your jewelry, you can return it within 30 days of receiving your order, as specified in our Terms of Purchase.
To initiate a return:
- Please contact our customer service team at support@hazelscharmlab.com to report the quality issue.
- Provide your order number, a brief description of the issue, and include an image or video that clearly shows the problem.
- Our team will guide you through the return process.
Conditions for Returns:
- Items must be returned in their original condition and packaging.
- All items are only eligible for return if there is a quality issue.
Once we receive your returned item and confirm the quality issue, we will process your refund or replacement as appropriate.
Thank you for shopping with us!