Shipping Policy
Our Shipping Policy
Last Updated: July 25, 2025
Hey there! Thanks for your order. We know you're excited to receive your items, so here’s a little guide on how our shipping works and when you can expect your goodies.
1. Getting Your Order Ready
Our team gets to work on your order right away! It usually takes us about 3 business days to double-check, pack, and hand off your package to our shipping partners.
Just a heads-up, orders placed on a weekend will be sent out on the following Monday.
2. Shipping Your Way
Once it's on its way, your package will typically arrive in 10-20 business days. We offer a simple flat-rate shipping fee of $5.99 USD to anywhere in the world.
3. A Quick Note on Delays
Sometimes, things outside of our control (like customs checks or carrier hiccups) can cause delays. We thank you so much for your patience if this happens!
4. Tracking Your Package
You can follow your package’s journey to you! We’ll send you a Shipping Confirmation email with a tracking number as soon as your order ships. You can use that number to see where your package is at:
● www.17track.net
(P.S. It can take a few days for the tracking to go live, so don't worry if you don't see it right away!)
5. Why did I only receive part of my order?
Don't worry, the rest of your order is on its way! If your order includes multiple items, we sometimes ship them in separate packages from our different warehouses. We do this to get each item to you as fast as possible.
You will receive a separate shipping confirmation email, including a unique tracking number, for each package.
6. Need to Make a Change to Your Order?
This is extremely time-sensitive! Whether you need to correct your shipping information (like an address or phone number) or change an item (like its size, color, or quantity), you must contact us ASAP, ideally within 12 hours of placing your order.
Please email our support team with the following:
● Your Order Number (e.g., 071SHOP-123331) and Order Email
● A clear description of the change needed (e.g., the new address, or the new item size/color).
Our team moves quickly, so we cannot guarantee any changes once an order is being processed for shipment, but we will always do our best to help!
7. If a Delivery is Missed
If the delivery driver misses you, they'll usually leave a note and keep your package safe at the local post office. The best first step is to contact your local delivery provider with your tracking number to see what's up. If you're still stuck, just let us know and we'll help out!
(Please note, we can't be responsible for packages that are returned because of a wrong address or failure to collect.)
8. What To Do If Shipping Takes A While
If your package seems to be taking longer than expected, here's a simple 2-step guide to check on it:
1. Check Your Tracking: Look at the date of the very last update. Is it within the last 7 days? If yes, great! Your package is still moving along normally.
2. Know When to Contact Us: If it has been more than 7 days with zero new updates, that's the perfect time to ask for our help. Just send an email to our support team with your order number (e.g., 071SHOP-1128) and order email, and we'll take it from there.
9. Lost or Stolen Packages
We know how frustrating it is to think your package is lost. When you contact us about a potential issue, we will work directly with the shipping company to find out exactly where it is.
● Lost in Transit: If our investigation confirms that your package is officially lost during its journey, we will happily send you a replacement order, completely on us.
● A Quick Note on "Delivered" Packages: Our policy doesn't cover packages that are lost or stolen after the tracking confirms a successful delivery to your address. If your tracking says "Delivered" but you can't find it, we recommend checking with your neighbors, family members, or building management first.
10. Where We Ship From & To
● Destinations: We ship all over the world! In the very rare case we can't ship to your country, we'll contact you immediately.
● Origin: We have main facilities in the United States, Canada, Australia, and the EU. To get you the best products and prices, we also partner with top-tier manufacturers and may ship your order directly from their facilities!
11. Disclaimer
Just a few final, important notes. By placing an order with us, you agree to the following terms:
● Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.
● Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.
● Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.
● Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.
Have Questions? Contact Us!
For any of the reasons above, or for any other questions, we're here to help! Reach out to our team at:
help@hazelscharmlab.com
To help us find your order super fast, please always include your Order Number (e.g., 031SHOP-1938) and the Email Address you used to place your order in your message.